Our Work

The Problem

Front desk staff were drowning in appointment reminders, recall calls, post-visit follow-ups, and review requests — all done manually. Each location had its own spreadsheet with no central visibility.

What We Built

A full practice automation suite: automated appointment reminders via SMS and email, a post-visit review request flow with smart routing (5-star → Google, anything lower → private feedback), a recall nudge sequence for patients overdue on cleanings, and a single owner dashboard showing recall rate, appointment fill rate, and review count across all locations.

The Result

No-show rate dropped from 18% to 7% within 6 weeks. Google review count doubled in 90 days. Front desk time on manual outreach cut by over 60%. The clinic is also currently piloting a voice AI receptionist for after-hours calls — early results show it handling appointment booking and FAQs without any human intervention.

The Problem

Running live sales on Instagram and TikTok while managing Shopify inventory separately. Items were being oversold daily. Abandoned carts, win-back emails, and VIP segmentation all done by hand.

What We Built

Two-way inventory sync between Shopify and social channels — "sold" comments automatically create draft orders and send checkout links via DM. Abandoned cart and win-back sequences triggered automatically from Shopify events. VIP customer tagging based on order history with a dedicated email track for top spenders.

The Result

Oversell incidents dropped to zero. Abandoned cart recovery added $2,800 in the first month. Owner reclaimed 10+ hours a week previously spent on manual order management.

The Problem

Servicing hospital-grade equipment across dozens of client sites. Engineers were dispatched via email and phone. No digital service records, no parts tracking, no compliance documentation — a liability risk and an audit nightmare.

What We Built

A custom field service management platform. Clients submit service requests via a branded portal with equipment ID, urgency, and photos. Dispatchers assign engineers from a scheduling board, engineers complete digital service reports on-site (compliance checklist, photos, e-signature), and a timestamped PDF is auto-generated and archived. Parts usage logged per visit. Full service history per equipment asset.

The Result

Passed a previously-dreaded compliance audit with zero findings. Engineers save 30 minutes per visit from paperwork elimination. Client renewal rate improved — the portal became a differentiator in contract renewals.

The Problem

Managing 200+ active candidates and 40+ open roles across a small team of recruiters — all in a shared spreadsheet. Candidates were falling through the cracks, duplicate outreach was common, and there was no visibility into pipeline health.

What We Built

A custom ATS built on Next.js with an edge database. Recruiters post roles, track candidates across configurable pipeline stages, log notes and calls, and set follow-up reminders. AI-assisted screening summarises résumés and flags keyword matches against each role. Automated touchpoints keep candidates warm between stages. A live pipeline dashboard gives team leaders full visibility without chasing updates.

The Result

Placement rate improved 22% in the first quarter. Time-to-fill dropped from 34 days to 21. The team adopted it fully within two weeks — no training sessions required.